Overview:
The Server is responsible for taking the guests through the key phase of their Hard Rock
experience.
As a Hard Rock Cafe Server, you will be assuming the role of tour guide,
communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Responsibilities:
Taking guests’ orders .
Running food.
Handling cash & other forms of payment.
Making proficient sales transactions - using a point-of-sale system.
Properly checks I.
D.
s – for guests who appear to be under 30 years old.
Demonstrating responsible alcohol service.
Demonstrating impeccable product knowledge.
Suggestive selling - using proven techniques.
Answering questions - accurately and politely.
Satisfying any/all needs of the guests - regularly double checking back with guests
throughout their experience.
Maintaining a clean & organized station – including pre-bussing & table maintenance.
Performing opening, closing & side duties – setting up/breaking down station, refilling
condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers.
Directing guests to areas & restrooms.
Creating memorable experiences.
Entertaining guests to create “Raving Fans.
”
This job description reflects the position’s essential functions; it does not encompass all of
the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS
High School diploma or GED equivalent.
Follows all food safety & sanitation procedures.
In some U.
S.
states, a food safety
certification program is required to be completed before being able to serve food or
alcohol, which may include a food handlers card (i.
e.
, California law requires this).
SKILLS
Remaining calm in a hectic, fast-paced atmosphere.
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests.
PHYSICAL DEMANDS
Ability to move throughout the corporate office and cafes during visits (standing,
walking, kneeling, bending) for extended periods of time.
Ability to sit for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.
Manual dexterity, hand-eye coordination, and ability to work with hand above
shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance,
carry) up to 10 pounds.
Ability to turn or twist body parts in a circular motion.
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Ability to travel via auto or airplane for long periods of time.
Additional Details:
Must be at least 19 years old.
In some U.
S.
states, a legal minimum age is required to
serve food & alcohol (i.
e.
, Nevada is 21 years old) – check with the person interviewing
you to ensure you meet these requirements.
Practicing all general safety standards.
Maintaining a well-groomed appearance (“having a plan”).
Following all uniform guidelines.
Recycling products, where possible.
Maintaining HRC’s 5 core Values and Mission Statement.
Your Cafe may cross-train the Server and the Busser positions.
This “Server Assistant”
will become a rotated position for the Servers and only used during busy volume shifts.
Please see the Busser job description.
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