The Fruit Expert® - Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit™ boxes, and cut fruit for Edible® treat products, following proper operational procedures.
He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience
Essential Job Functions and Responsibilities:
* Build arrangements according to our brand standards
* Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes
* Selects fruit for arrangements
* Wash, peel and/or cut various fruit to prepare for arranging
* Package arrangements or dipped fruit
* Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas
* Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes
* Inform supervisors when supplies are getting low or equipment is not working properly
* Remove trash and clean kitchen waste containers
* Assist with receiving deliveries from vendors
* Follows proper food sanitation and handling procedures
* Demonstrates a strong understanding of product knowledge and quality standards
* Welcomes and connects with every customer to provide excellent customer service
* Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
* Assists customers in the selection and purchase of Edible® products
* Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales
* Builds long-term relationships and builds the trust and loyalty of customers
* Maintains customer service area and equipment in a clean and appealing manner
* Responds to customer needs; Manages difficult customer situations in a calm and professional manner
* Follows standards for merchandising, stocking, rotating and storing all products
* Follows cash handling and register policies
* Follows inventory stocking and recording guidelines
* Takes responsibility to learn all aspects of the position
* Learns and demonstrates creating the Edible® Experience
* Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
Job Requirements:
* High School Diploma or equivalent preferred
* Previous experience working in customer Service or food service establishment preferred
* Excellent customer service and communication skills
* Demonstrated ability to sell and up-sell products
* Good math and money handling skills
* Positive attitude
* Enjoys working within a team
* Enjoys working in a fast-paced environment
* Drive and determination
* Desire for personal and professional growth
* Valid state driver’s license and a clean driving record (if also delivering)
* Computer skills including Microsoft software and register skills
* Ability to lift, carry and/or push objects weighing up to 50 lbs.
* Ability to stand, bend, reach and scoop throughout assigned shift
Job Type: Part-time
Pay: From $12.
00 per hour
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Application Question(s):
* What is your availability?
Work Location: In person
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