Ice Cream Ambassador: Element Eatery

Ice Cream Ambassador - Element Eatery DEPARTMENT: Food & Beverage REPORTS TO: General Manager STATUS: Non-exempt THIS POSITION REQUIRES WEEKEND AND LATE-NIGHT AVAILABILITY PART TIME AND FULL TIME POSITIONS AVAILABLE Job Qualifications Education & Experience High School diploma or equivalent and/or experience in a food service establishment or a related field preferred.
Previous ice cream shop experience preferred.
Physical requirements Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Ability to work in a fast-paced environment.
General Requirements Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous, and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner.
Attend all property required meetings and trainings.
Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the property.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to cross-train in other areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Job Duties and Functions Fundamental Requirements Keep all work areas clean and properly stocked according to the standard.
Scoop and serve Aglamesis ice cream in the Eatery.
Prepare waffle and crepe products.
Ensure all guest orders are correct.
Process sales transactions and accept payments through the property system.
Keep all tables cleaned set according to property specific standards.
Greeting customers as they enter, and providing the highest level of customer service possible.
Ensure proper food safety and sanitation standards to ensure guest safety.
Checks supplies in the stationed area and restock accordingly to ensure sufficient supply.
Complete daily opening and closing duties and cleaning according to established side-work checklist.
Stay up-to-date on product information and availability of food products.
Answer the phone in an attentive, courteous, and efficient manner.
Being knowledgeable of all the food vendors in the establishment.
Assist fellow associates as needed throughout the shift.
Ensure overall guest satisfaction.