Student Support Specialists deliver optimal customer service to students, faculty, staff and campus visitors, as well as provide indirect clerical support to advisors and campus leadership, when needed.
Student Support Specialists greet campus visitors and answer phones, perform student intake, administer and proctor tests, schedule advising appointments, perform bursar duties, enter registrations, and monitor student workers assigned to the front desk.
They are the first point of contact and the main source of general information to students.
Success in this position requires a consistently professional demeanor and thorough knowledge of college policies, procedures and online resources.
The pay for this position is $18.
69 per hour and has a maximum of 28 hours per week.
This particular position is located at Sinclair Community College’s Courseview Campus in Mason, OH.
Principal Accountabilities
Customer Service: Respond to student questions regarding enrollment, registration, financial aid, bursar, testing, campus policies, and general college policies/procedures
Call Management: Answer phones, route calls, and provide phone assistance
Cashiering: Receive tuition payments, perform daily set-up and end-of-day closing including preparing deposits.
Advisor Support: Schedule advisor appointments, make reminder phone calls, coordinate preparation of new student information, and participate in new student orientation
Testing Support: Proctor placement tests, academic tests
Operations support: Monitor campus posting deadlines, replenish forms and publications, and monitor weather radio in the absence of safety information officers and/or Operations Manager.
This particular position is located at Sinclair Community College’s Courseview Campus in Mason, OH.
Requirements
Minimum of a High School diploma or equivalent required, associate degree preferred
Minimum of 2 years office/clerical experience required
Ability to display analytical thinking skills required
Ability to perform cashiering skills required
Strong customer service skills in effective interpersonal communication and professional demeanor at all times required
Computer skills with proficiency in Word, Excel, Outlook, and Power Point and other software programs used by the department required
Possession of team mentality focus required
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