PT Monitor Mentor - Walnut Hills Branch

PT Monitor Mentor - Walnut Hills Branch Date Posted: 10/4/2023 POSITION SUMMARY: This position is responsible for engaging with youth and adults at the branch in order to maintain an environment conducive to library use and enjoyment with an emphasis on positive interactions.
Assists the library staff to ensure that applicable library policies and the Standards of Library Behavior are followed, preventing potential conflicts from escalating and resolving disruptive behavior through proactive customer engagement and dialogue.
DUTIES: Builds rapport and relationships with youth and adults in the branch to promote a safe environment and engagement with library resources.
Works with other staff to support positive youth engagement in the branch, including assisting with the execution of age-appropriate programming under the direction of a librarian.
Works to defuse and mediate youth confrontations, reduce tensions and promote peaceful library use through restorative practices.
Escorts persons asked to leave the building to the door to ensure they exit.
Establishes and maintains collaborative relationships with neighborhood stakeholders that may include law enforcement, school resource departments and community organizations, and shares information about youth behavior as appropriate with designated neighborhood partners.
Supports library Policies and Procedures, including the Standards of Library Behavior, by following up with customers; alerts Public Safety and manager about concerning behavior.
Follows up with parent/caregiver/guardian when necessary.
Assists library customers with basic information regarding library rules, policies, organization, locations, services and facilities.
Utilizes computer applications and library equipment, maintains current knowledge of system-wide and location-specific procedures, processes, policies and operations.
Utilizes relevant technologies to maintain communication.
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Regular and reliable attendance is a requirement of this position.
QUALIFICATIONS: Understands and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
Handles and responds to concerns, complaints, and difficult situations with patience and tact.
Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
Communicates effectively in person, on-line, or by telephone, including formal communication and presentations, while consistently providing high quality, proactive service to internal and external customers.
Possesses the ability to make independent decisions when circumstances warrant such action.
Ability to maintain confidentiality of customers, peers, and branch/department.
Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
Seeks, accepts and incorporates feedback and direction.
Position Type Part Time EDUCATION High school diploma or equivalent.
Experience in education or social work preferred.
HOURS 15 hours per week, including evenings and weekends.
SALARY: Grade 6: $20.
08 per hour DEADLINE 10/18/23