Pt Library Customer Adviser - Virtual Information Center

PT Library Customer Adviser - Virtual Information Center Date Posted: 1/4/2024 Position Summary: The Library Customer Adviser is responsible for interacting directly with library users by responding to both reference and circulation questions received via telephone, email, text, and other interactive technology platforms.
This position performs simple reference work.
DUTIES: Answers a variety of general patron questions, primarily on the phone, and via email, text, and other interactive platforms as needed.
Assist remote users in accessing, downloading, and using the library’s collection of downloadable materials including books and audiobooks.
Coordinates with Materials Retrieval to assist patrons in searching for holds material.
Performs a variety of clerical duties including but not limited to data entry, filing, and the processing of materials.
Performs simple reference work and item searches in the catalog, as needed.
Refers patrons to a librarian for professional assistance.
Handles all inquiries and requests of customers, including interpreting the Library’s policies and procedures in a customer-responsive manner and resolving issues and questions swiftly or referring to other staff for assistance in doing so as needed.
Assist in handling registration and Sign up for Computer classes and Programs at Main Library, respond to and route web comments and streamline the process of checking the Main Library shelves for materials for customers.
Uses library automated circulation system to assist library users in renewing materials and working on their library account.
Regular and reliable attendance is a requirement of this position.
QUALIFICATIONS: Understands and supports the Library’s mission, vision, culture, and structure, and demonstrates a comprehensive understanding of the Library’s policies and procedures.
Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status and veteran status.
Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
Demonstrates professionalism in all settings, including an orientation toward teamwork, collaboration & building common ground with peers; arriving to work reliably, regularly, and on time; and behavior that is consistent with building a strong organizational culture, while performing work duties.
Demonstrates strong technology skills with the ability and willingness to learn new skills quickly.
Communicates effectively in person, on-line, or by telephone while consistently providing high quality, proactive service to internal and external customers.
Ability to be flexible, friendly and able to establish rapport with customers and staff.
Possesses the ability to solve problems and make independent decisions when circumstances warrant such action.
Ability to maintain confidentiality of customers, peers, and branch/department.
Ability to seek out new methods and principles and be willing to incorporate them into existing practices.
Demonstrates on-brand customer service to internal and external customers by consistently fulfilling customer needs and expectations.
Handles and responds to concerns, complaints, and difficult situations with patience and tact.
Seeks, accepts and incorporates feedback and direction.
Must be able to move frequently throughout the work location for the majority of the shift and have the ability to safely, frequently, and independently move and handle a minimum of 30 lbs.
to a minimum height of 2 feet and a minimum distance of 5 feet.
Good data entry skills and ability to make changes accurately.
Must be able to work evenings and weekends.
Fluency in Spanish is preferred.
JOB LOCATION Main Library - Cincinnati, OH POSITION TYPE Part-Time EDUCATION High School graduate or equivalent.
HOURS 24 hours per week, including evenings and weekends.
This position is in an office setting at the Main Library in downtown Cincinnati.
SALARY: Grade 4: $16.
19 per hour DEADLINE January 24, 2024 Equal Employment Opportunity Employer