FT Library Customer Adviser - West End Branch

FT Library Customer Adviser - West End Branch Date Posted: 4/25/24 POSITION SUMMARY: The Library Customer Adviser is responsible for providing customer service directly and on-site.
This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training/assistance to customers in-person, by e-mail, phone, and letter.
DUTIES: Performs readers’ advisory and reference work.
Shelves returned materials.
Searches for requested materials.
Assists customers with various technologies such as phones, computers and tablets.
Assists customers with resumes, job searches, internet use and basic word processing.
Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
Assists with programs, displays, and meeting room approvals.
Refers customers to Managers, Librarians, or Specialists as appropriate.
Uses Library automated circulation system to circulate materials to customers, including, checking materials in and out, processing holds, registering customers, and collecting fees.
May prepare and deposit money from fees.
May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
Respects and maintains confidentiality of customers, peers and branch/department.
Attendance is punctual and reliable.
Participates in regular self-directed training to ensure preparedness.
Other duties as assigned.
QUALIFICATIONS: Understands and supports the Library's mission, vision, culture and structure, and demonstrates a comprehensive understanding of the Library's policies and procedures.
Interacts with members of diverse ethnic and socio-economic communities, children, staff and management in a respectful and professional manner that reflects the Library’s values.
Handles and responds to concerns, complaints and difficult situations with patience and tact.
Demonstrates proficient technology skills with the ability and willingness to learn new skills quickly.
Flexible, friendly and able to establish rapport with customers and staff.
Communicates effectively in person, on-line or by telephone while consistently providing excellent, proactive service to internal and external customers.
Solves problems and makes independent decisions when circumstances warrant.
Seeks out new methods and principles as appropriate and incorporates them into existing practices.
Seeks, accepts and incorporates feedback and direction.
Job Location Cincinnati, OH, United States Position Type Full Time EDUCATION High School graduate or equivalent.
HOURS 40 hours per week, including evenings and weekends.
(4 positions) SALARY: Grade 4: $16.
19-$22.
65 DEADLINE Until Filled Equal Employment Opportunity Employer