MSN Student Advisor

The University of Rio Grande is seeking a Student Advisor for it's new Master of Science in Nursing (MSN) program in Blue Ash, Ohio.
The MSN Student Advisor will be responsible for building a supportive environment that assists international students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues.
The advisor will work closely with other university support teams to ensure that students’ inquiries are addressed in a timely and effective manner.
The advisor will promote students’ success through accurate and responsive advisement in the areas of academics, registration, persistence and student experience.
Principal Responsibilities: Assist students with appropriate course registration and ensure students understand degree requirements.
Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
Advise students on university policies and procedures, program requirements, and related academic matters.
Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned students.
Documents all interactions in the appropriate institutional systems.
Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary.
Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations.
Complies with applicable federal and state.
Promote student self-service tools during advising interactions.
Assist and engage students through a variety of communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a positive resolution.
Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
Collaborate with other departments and functional areas to deliver an optimal student experience.
Make appropriate referrals to other University and non-university resources.
Completes other duties as assigned Position Qualifications: Bachelor’s degree from an accredited institution of higher learning preferably in Nursing, College Student Personnel, Higher Education, Counseling, or other related field required.
Master’s degree preferred Outstanding customer service skills with 1+ years of customer service, academic advising, or related experience required One (1) year or more of experience in Higher Education is desirable Ability to work a variety of office hours including evenings and weekends High level of interpersonal, communication, and problem-solving skills Ability to work independently as well as function as part of a team Must be a self-starter with the ability to prioritize effectively PC skills in Microsoft Office, internet applications, and database Experience with Student Information Systems a plus Application Instructions: Applicants must send a cover letter detailing their interest and qualifications, updated resume, transcripts (unofficial accepted for application purposes), as well the names and contact information of at least three professional references to the Office of Human Resources via the University's online application portal.
Review of applications will begin immediately.
Position is open until filled.
Background check and official transcripts required prior to hire.
For additional information about Rio, please visit: www.
rio.
edu.
The University of Rio Grande/Rio Grande Community College is America's unique private/public institution of higher education designed to provide learners the opportunity to attain a high-quality, high-value education.
Our personalized, learner-centered environment promotes successful lives, careers, and responsible citizenship.
Rio is nestled in the rolling hills of the Appalachian Mountains in southeastern Ohio, a primarily rural area.
Rio is an Equal Opportunity Employer.